Data & Account Deletion
Last updated 5 July 2026 · Version 1.0
You can delete your KidzSync account and personal data at any time. This page explains how — as required by both the Apple App Store and Google Play.
Delete in the app
Open KidzSync → Settings → Account → Delete account. You'll be asked to confirm. Your account and associated personal data are then scheduled for deletion.
Request by email
Prefer to email? Write to delete@kidzsync.com from your account address. We may ask a question or two to verify it's really you, then complete the deletion.
What gets deleted — and when
- Deleted: your profile, contact details, messages you sent, preferences and device diagnostics.
- Timeline: removed from live systems immediately and purged from backups within [30] days.
- Retained: limited records we're legally required to keep (e.g. financial/invoice records), held only as long as the law requires, then deleted.
A child's data
Because a childcare centre is the controller of the records it keeps about a child, some child data may sit within the centre's account. A parent/guardian can ask the centre, or email privacy@kidzsync.com, to review, correct or delete a child's information, and we will act on the controller's instruction.
Export first
Want to keep your child's memories? Request an export of your portfolio before deleting — email privacy@kidzsync.com and we'll provide your data in a portable format.